Where it does retail banking, ING Direct does not charge monthly fees for an online personal savings account. However, ING Direct has no retail banking operations in the United States, as of September 2015.
ING Direct is a branchless retail bank that operates in Australia, Austria and France, as well as in Germany, Italy and Spain. Its primary service consists of simple savings accounts that customers manage by Internet, phone, ATM, mail or over the counter at its few "bank shop" locations. It charges no fees. Because of its minimal infrastructure, it can offer higher interest rates for savings accounts and term deposits than traditional brick-and-mortar banks. Its other services include business accounts, mortgages and superannuations.
ING Direct had retail bank operations in the United States until 2012, when Capital One purchased its operations from its mother company, ING Group of the Netherlands, rebranding it as Capital One 360 in 2013. ING U.S. spun off to form publicly traded independent company, Voya Financial, in 2013, with ING Group owning a minority stake of 47 percent.