To find live chat support for a Microsoft product, log in to the support site with a Microsoft account, as of 2015. After this, narrow down the product that needs repairing by picking subcategories before talking to a chat support agent.
Create a Microsoft account by going to the Microsoft website and selecting "Create New Account." Filling out all the forms and confirming the email address then activates the account. After the account is confirmed active, go to the Microsoft Support page and select the "Contact Us" link. Click the link for the category, go through the steps, and verify the account to be directed to the chat page.