Customers can pay their LG&E and KU bill by phone, with online bill pay, or in person at walk-in centers. Customers can also pay their bill by mail.
Autopay is also available for customers to pay their LG&E and KU bills. There is no charge for autopay, and the payment is processed automatically on the payment due date. The money is withdrawn from their bank accounts. When customers pay their LG&E and KU bills by phone, there is a $2.25 fee, as of 2015, for all payments processed by phone. The payments are processed immediately. Customers can use their debit, ATM or credit card.
If customers want to utilize online bill paying, there is no charge for payments processed using an electronic check. There is a $2.25 fee to pay with a debit card, ATM card or credit card. Payments are processed immediately.
Alternatively, it is possible to pay in person at one of the processing centers. The payments are free at some locations, but there is a fee charged to pay in other locations. The payments are processed right away, and customers can pay with cash, a check, a money order or ATM card. Payments by mail are free except for the postage to send the bill, and customers can pay with a check or money order. This method may cause a delay in receiving and sending times.