As of 2015, Mellon Investors shareholder services, provided by Computershare, include assisting shareholders in buying, selling and transferring stock, according to Bank of New York Mellon. Other services include confirming stock holdings records, replacing lost stock certificates, changing stockholder addresses and answering questions about dividends. Computershare also serves retirement plan participants. Individuals who hold stock in public companies in which Computershare acts as the transfer agent must contact Computershare through its website, by phone or email.
On Jan. 3, 2012, Mellon finalized the sale of its shareholder services business to Computershare, an international company that provides share registration, transfer agency, shareholder communications and other financial services, explains BNY Mellon. BNY Mellon provides commercial, institutional and individual financial services in more than 100 markets in dozens of countries.
Computershare offers an online investor center for shareholders to manage their investment portfolios and a transfer wizard to transfer ownership and change names on holdings that the transfer agency manages, reports Computershare. The company offers other shareholder services through the investor center, such as share purchasing through direct investment plans, using market or batch orders to sell shares, and shareholder online voting. Computershare provides shareholders with an interactive voice response system that allows them to perform transactions such as replacing dividend checks and voting by proxy.