The main way for customers to manage a My Kohl's charge account is via a portal on the Kohl's website, according to the company in 2015. Customers can also manage their accounts by making payments in stores, by phone and by postal mail.
To open an account online, customers need to enter their 12-digit Kohl's credit card number and other information, explains the Kohl's website. Using the online account, customers can make payments for free, check their statements and transaction histories, and manage their accounts without using paper. Customers can set up automatic payments and set up other payments as much as 180 days in advance.
Customers can use the phone in several ways to manage payments, according to the website. An automated phone system is available at any time, and customers provide their routing and bank account numbers to make free payments. From 7 a.m. to 10 p.m. Central Standard Time on Monday through Saturday, a phone associate can help with payments. Sunday hours are 9 a.m. to 10 p.m. Customers must pay a fee if they want payments recorded the same day or the next day if it is after 5 p.m. Customers can also pay with debit cards over the phone, but they incur a fee.
Kohl's has two mailing addresses to which customers can send checks depending on where they live, explains the website. Customers can pay in stores via check, cash, money order or a Kohl's Cares card.