Customers can make their payments to JEA through the online payment platform or by visiting any JEA authorized location. They can also pay at the Customer Care Center with the help of JEA representatives.
The Jacksonville Electric Authority provides electric, water and sewer services to thousands of households in the United States. The company has a database of all its customers in all states. Customers receive their utility bills via mail. The online payment system is popular due to its convenience as customers can pay their bills from the comfort of their home as long as they have a working Internet connection. The AutoPay system ensures timely payment of bills. Customers can also schedule their payments to ensure automatic payment of outstanding bills. This process is possible due to the linking of the online payment system to the customers' bank account, credit or debit card.
Customers can make payments in person if they are unable to make online payments or if they have any queries. The process is free, and the payments take about an hour to reflect on the client's account. JEA representatives assist clients in initiating, stop, or transfer service and bill payments. Customers can also make payments by mailing checks or money orders to the company.