Make a complaint about Carpet One by sending a message to the company through the Contact Us form on CarpetOne.com, leaving a message on one of its official social media profiles or submitting an official complaint through the Better Business Bureau, as of 2016. If the issue is with a specific store rather than the company overall, it is possible to submit a compliant for that location to the Better Business Bureau or through a local business review site.
CarpetOne.com is the main website for the company and includes a Contact Us form via links in its About Us menu option and the footer of the site. In order to use the form, you must first choose a location in order to designate a specific store location for the complaint, even if it does not pertain to a single location directly. Use the form to express the nature of your problem and the outcome you want from the correspondence, as well as your ideal contact method.
The Better Business Bureau maintains a page for Carpet One as a corporation as well as separate pages for each location. To submit a complaint, use the complaint form on the site and choose the specific iteration of the company for which you are complaining and explain the exact nature of your incident.
Local review sites also require you to choose a specific location, with many allowing you to rate the company on a scale of one to five stars and include a written account.