How Do the Major Banks Compare to Each Other in Terms of Customer Service?


Quick Answer

According to a 2015 study by J.D. Power, the highest ranking banks across the United States are Rabobank, Chase, Susquehanna, First Midwest Bank, Huntington National, Umpqua, Arvest and Frost. The study looks specifically at rankings from Generation Z, or those born in the year 1995 or later. According to USNews, the best bank in 2015 is Wells Fargo, mostly because it has more branches than any other bank. The runners up are BBVA Compass Bank, Bank of America and BankUnited.

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Full Answer

The 2015 retail bank study by J.D. Power surveyed people's overall level of satisfaction as well as satisfaction with accessibility of account information, channel activities, facilities, fees, problem resolution and product offerings for the top banks in every region of America. They concluded Wells Fargo was the best bank because of its many branches and products available to customers.

Many people choose credit unions as their preferred financial institution. As of 2015, credit unions account for over 100 million members and $1.1 trillion in assets. According to USNews, credit unions are more stable, and offer lower fees, lower interest rates and better customer service than big banks. Although credit unions legally have to have a defined membership relating all of its members, joining a credit union is often as easy as making a deposit or living in a certain area.

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