Q:

How is a lost pin recovered for an Access medical insurance card?

A:

Quick Answer

Lost Personal Identification Numbers for the Pennsylvania ACCESS card cannot be recovered, but cardholders can reset the PIN by contacting the customer service phone number listed on the card, notes Pennsylvania EBT. The PIN also can be changed at County Assistance Offices, advises the Pennsylvania Department of Human Services.

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Full Answer

Cardholders are permitted three attempts to enter the correct PIN. After the third failed PIN entry, the ACCESS card is locked and all transactions are blocked until the following day unless the card is re-pinned at a County Assistance Office, according to the Pennsylvania DHS. If possible, the County Assistance Office must respond on the same day to requests from cardholders who need to change their PIN. A cardholder can change a known PIN by logging in to his account at EB.ACS-Inc.com, using the card number and current PIN.

Two versions of the ACCESS card exist as of May 2015, according to the Pennsylvania DHS. The yellow ACCESS card is used only for recipients of Medical Assistance, also known as Medicaid. The green ACCESS card is an EBT card used by recipients of cash assistance or Food Stamps benefits. Medical benefits also are accessed with the green card for those eligible to receive Medical Assistance in addition to the cash and Food Stamps benefits.

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