What do you do if you lose your RushCard?


Quick Answer

Holders who lose their RushCards should immediately report the loss to the RushCard Member Services hotline by calling 866-787-4227, as of September 2015. Once a customer files a lost card report with RushCard, the company immediately cancels the lost card and issues a replacement card by mail. Replacement RushCard cards generally arrive within seven to 10 business days after they have been issued and may incur a replacement fee.

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Full Answer

The RushCard is a pre-paid Visa card that can be used to make purchases from a large range of online retailers, such as hotel reservation and airline reservation sites. Purchases made with a Visa RushCard are also protected by the Visa Zero Liability policy. New RushCard holders can activate their new cards by calling the phone number provided on the card's attached sticker and setting up their card PIN.

Holders of RushCard Visa cards must load their cards with money through a third-party cash- or check-processing service or through direct deposit. RushCard holders can set up a direct deposit from their employer or their benefits provider. Several fees may be associated with the use of a RushCard, a complete list of which can be viewed on the company's website at RushCard.com.

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