Taxpayers can find local U.S. Internal Revenue Service offices, known as Taxpayer Assistance Centers, for each state using the search engine on the IRS.gov website, reports the IRS. The search engine has an interactive state map and a table of state names. To further localize their search, taxpayers can enter their five-digit ZIP codes into the IRS Office Locator.
Taxpayer Assistance Centers offer face-to-face assistance to help taxpayers obtain publications, forms and tax return transcripts, explains the IRS. They also assist taxpayers in checking on their tax refunds, making payments and setting up payment plans for the taxes they owe. Representatives are available to answer tax questions that taxpayers have. Although some centers take appointments, most use a first-come, first-served system, so taxpayers should arrive early and be prepared to wait in line, especially during tax season. They should bring their Social Security number and photo ID to prove their identity.
Taxpayer Assistance Centers do not help people prepare tax returns, according to the IRS. For free help in filing federal tax returns, taxpayers should file their taxes electronically using IRS Free File software or electronic fillable forms. Alternatively, they should obtain free assistance in preparing their tax returns through the Tax Counseling for the Elderly or Volunteer Income Tax Assistance programs.