As of September 2015, customers can call Kohler customer service at 1-800-456-4537. Alternatively, customers can contact the company via email by using the form on its website. For specific maintenance, Kohler provides an online parts store that customers can use to purchase official Kohler replacement parts.
Kohler's website provides product and repair guides fro inquires related to installing and repairing Kohler products. The guide includes, for example, shower rod extension lengths or shower head adjustment angles. Additionally, the website provides a dealer locator tool. Customers can use this tool to locate nearby retailers carrying Kohler products and official Kohler repair parts.