Panasonic offers different types of troubleshooting information on its website for its different products, with steps and guides appearing on the product page for each individual item, as of 2015. Troubleshooting information may include steps to get a device to power on, instructions on how to complete basic actions or detailed steps on modifying components of a product.
Customers in need of troubleshooting help on a Panasonic device should begin by clicking on the Support link in the uppermost navigation bar on Panasonic.com. This page includes several guides on general issues concerning pending orders, such as tracking help or information about how to check the status of a return. It also includes a search box to help locate specific products, which recognizes both product names or descriptions, as well as model numbers. Searching through the tool loads all matching results for current products in the Panasonic line, each of which contains the specific troubleshooting tips for that item.
For example, if a user has an issue with one of Panasonic's 4K television sets, she can search the term "4K TV" or enter the exact model number to locate its page. On the product page, she can choose the FAQs link from the side navigation box to see a list of the available troubleshooting articles. These items may include topics such as linking a streaming account to the unit, turning on 3D functionality or what to do when the unit is not projecting sound.