The Arise Portal allows a partner to log into an Agent account with the company to manage work schedules, access customer response tools and make changes to personal details on file with the company. Accessing the portal requires creating an account after passing an assessment to become a Client Support Professional with the company.
Arise offers remote outsourcing for customer and technical support, working with companies of varying sizes across industries such as technology, e-commerce and traditional retail. Instead of directly employing a team of call center agents, it offers an application process to become a type of independent contractor that can obtain work through a special interface accessible through the Arise Portal. In order to access the Arise Portal, Client Support Professionals need to submit personal information and fill out an online form, allowing the company to verify identity and ensure the legal right to work, as well as participate in one or more assessment interviews.
After joining the company as a Client Support Professional, the agent is able to create a calendar of available hours and post it to a special profile. According to availability and other factors, Arise's business clients may contract the agent to handle its support issues with tools also available through the portal. Agents are able to track the hours they spend handling customer calls and researching issues, with the Arise Portal automatically billing the business for the work.