What Are Juran's Quality Methods?


Quick Answer

Juran’s quality methods are defined by the Juran Trilogy, which consists of quality planning, quality control and quality improvement. According to SkyMark Corporation, these are the three key managerial processes Joseph M. Juran identified as necessary to manage for quality.

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Full Answer

Quality planning involves establishing quality goals, identifying customers and developing product features that respond to customer needs.

Quality control has to do with evaluating actual performance, comparing actual performance against quality goals and acting proactively based on the differences.

Finally, quality improvement requires proving the need, establishing infrastructure, designing improvement projects, forming project teams and providing those teams with the tools they need to diagnose causes, devise remedies and establish controls to hold gains.

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