According to Covering Business Credit, the responsibility of a collector is to identify delinquent accounts. Upon delinquency, the collector is to contact the client based on the contract origination terms. This should occur immediately once the account has gone past due.
Covering Business Credit explains that the additional responsibilities of a collector include frequent contact with clients to ensure payment commitments are met. Collectors are also a resource for clients to ensure the most current information is provided regarding the account. This position requires research skills to locate hard to reach customers or to update outdated information. Collectors are the front line of defense to reduce credit risks.
It is preferred for collectors to have at least a bachelor's degree. Experience within a collection environment is also important. Collectors are required to have excellent verbal and written communication skills along with solid negotiation skills. The ability to solve problems is valuable to help clients brainstorm the different ways to bring an account out of collections.
The ability to follow directions as given by the manager is very important. Collectors are required to follow protocol and gain approval for decisions such as credit holds or working overtime from the duty manager.