IYogi offers online customer support chat. It also offers remote technical chat support as part of its technical support services, allowing customers to work with technicians via online chat rather than over the telephone.
While it is a legitimate business with Better Business Bureau accreditation as of April 2015, iYogi receives mixed reviews. PC Magazine's review of iYogi cites its competitive pricing, professional staff and commitment to privacy as positives. The negative points cited in the review are largely software limitations: no online backup, limited tools, and no included anti-virus software. The review also penalizes iYogi for requiring the customer to remain on the phone call or in the chat during the entire service appointment.