ITIL training provides a variety of tools for individuals and businesses to identify, plan, deliver and support IT services. The purpose of this methodology is to establish a framework through which organizations can scale their IT service management operations as their dependency on IT grows.
Individual training under ITIL focuses on increasing the business productivity, efficiency and effectiveness of each IT employee. Much of this is achieved through the establishment and documentation of operating procedures. The end goal is to allow employees to focus on customer needs instead of only concentrating on IT issues.
At the organizational level, ITIL training focuses on aligning IT services with the strategic goals of the business. By increasing the capability of IT staff members, the business is able to more efficiently utilize their skills and improve customer satisfaction.
ITIL training is carried out in different phases. At the foundation level, the training focuses on the ITIL service life cycle, generic concepts and definitions, and key principles and models. The intermediate level training is broken up into different modules, which correspond to the area of expertise of the trainee. The expert level certification requires, in addition to foundational training, a certain number of intermediary training cycles.