The ISO 9001:2015 certifies quality management systems based on standards such as strong customer focus, engagement of people, continual improvement, effective leadership and evidence-based decision making. The standards also include relationship management and process approach.
Developed by the International Organization for Standardization, the ISO 9001 certification is based on a number of quality management principles. ISO 9001:2015 is certifiable for all sizes and types of organization. The certification promotes the idea of offering high-quality, reliable products and services consistently. ISO recommends an organization conducts internal audits to ensure proper working of its quality management division. The organization can also invite an independent certification body to check conformance with the required standards.
The ISO 9001 certification helps organizations effectively meet or exceed customer expectations. It promotes customer satisfaction and loyalty, a larger customer base, and increased revenue and market share. The standards also help top management plan and implement policies in line with the organization’s mission and purpose. It aims to establish effective coordination and a culture of trust and integrity at all levels.
ISO 9001 standards facilitate motivation and greater involvement of people through regular communication. A process approach treats all organizational activities as interrelated processes that function as a coherent system. It promotes efficient management of resources and productive channeling of efforts.