What is ISO 9000?


Quick Answer

The ISO 9000 is a quality assurance protocol that was created to increase and maintain quality standards in businesses or organizations. The protocol consists of a set of quality management guidelines that are recognized internationally to improve efficiency and customer satisfaction.

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Full Answer

Companies with ISO 9000 certifications have been formally recognized to follow a set of international quality guidelines.The certification is generally part of an internal quality management program, although it is granted by external providers. The main principles of the ISO 9000 quality standards include an active involvement of the managers of an organization in the internal quality processes, a constant focus on customer satisfaction and striving for a continuous improvement of quality standards.

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