The IRS telephone numbers offering payers live assistance provide answers to questions about filing tax returns and responding to notices, although the IRS notes that the topics answered over the phones are more limited than those addressed on its website. Long wait times also limit the usefulness of the numbers.
During the 2012 tax filing season, the average wait to reach a representative via IRS telephone numbers was 17 minutes, giving some callers difficulty finding answers. IRS telephone numbers are toll-free, with different numbers for addressing questions for individual filers, businesses, tax-exempt organizations and the hearing impaired. The IRS also provides a telephone number for victims of identity theft.