As of 2015, Blue Cross Blue Shield and Aetna offer 24-hour nurse hotlines in some areas. Military members with TriCare can also access a nurse hotline. Anthem provides an online service similar to a nurse hotline, via which members can connect with practitioners 24 hours a day.Continue Reading
Nurses on insurance hotlines can provide advice about healthy lifestyle choices, preventative care, upcoming procedures and chronic conditions. They can also make recommendations about minor illnesses and injuries that can be treated at home. Additionally, Tricare members can make next-day appointments by calling the company's nurse hotline.
Insurance companies recommend avoiding the nurse hotlines in the event of medical emergencies and instead calling 911 or visiting an emergency room.Learn more about Health Insurance