A patient letter should include information such as a welcome note to the new patient, opening hours, procedures for securing an appointment, and what the patient is expected to bring to an appointment, suggests Optimus Health Care. It is also important to include billing information for patients who do not have insurance.
Health care facilities give first-time patients an introductory letter to welcome them and offer general information on seeking services at the clinic. On the issue of appointments, the letter should indicate how the patient can book appointments and doctor availability. The letter may also cover testing procedures, such as how to access blood work results and results from medical procedures. A patient letter should remind the insured patients to come with their insurance card for appointments. The letter also informs the patient to carry along prescriptions from other facilities and any over-the-counter medications in use by the patient, as Optimus Health Care explains.
A patient letter may sometimes refer to a discharge letter. If it is a discharge letter, then it should include the bill payable, if any, and instructions on follow up check-ups. The discharge letter may include details on how to administer home-based care to the patient.