Q:

What improvements has UPS made over the years to its shipping?

A:

Quick Answer

In recent years, UPS has hired more seasonal workers during the holidays and built new shipping facilities as well as expanded existing shipping facilities to increase the speed of its shipping. The company has also leaned on retailers for better package volume forecasts to streamline its services.

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Full Answer

In late 2014, UPS hired 10,000 more seasonal workers to help it fulfill its holiday package shipment orders, thereby avoiding the glut it experienced during the holidays the previous year that led to many gift packages arriving at their destinations after Christmas. It also pressed retailers to provide more accurate estimates of how many packages they should expect to ship during peak shopping season, which allowed the company to better prepare. The changes allowed the company to deliver 98 percent of express packages by Christmas Eve, versus only 83 percent the previous year.

Since 2010, UPS has built a number of new shipping facilities within many regions throughout the United States and significantly increased capacity at others to speed up transit time. It has also built new facilities serving Mexico and Canada. At the same time, it focused on making its dispatch centers more efficient and revamped its transportation networks to further expedite package delivery.

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