What Is the Importance of a Work Order?

Work orders are important for businesses because they allow the relevant departments to monitor individual projects and appropriately delegate resources to complete them. Work orders also allow customers to specify the exact nature of the goods or services in question and communicate their expectations to the business.

A work order allows a customer or internal department to make a request from a company for the completion of specific tasks or the delivery of certain goods. It typically comprises contact and billing information for the requester and a section that explains the requested work, including details about the nature of the tasks and any necessary additional work or parts. The form allows the receiving business to track the project through a work order number and monitor its status until completion. The work order also enables the company to schedule its employees and resources appropriately for all open tasks, as well as review the costs of the job afterwards.

From a customer perspective, work orders provide accountability and allow for clear and comprehensive requests to a company. Through a work order, the customer may ascertain an upfront estimate of costs, receive status updates on the project and make periodic changes to the project.