The importance of staff management includes better service delivery, customer satisfaction, improved performance and staff retention. Staff management ensures efficiency at the workplace by hiring the right employees for various positions at the organization and training them to improve their skills.
Staff management not only motivates employees, but also increases competition at the workplace. Employees compete against each other for top performance to earn rewards and expand their knowledge and experience. Knowledgeable and experienced employees can answer customer questions, solve different work-related problems with minimum supervision and improve the quality of service.
Some companies also hire staff managers to oversee the welfare of employees and minimize the financial losses caused by lawsuits as a result of negligence, injuries or other common employee injustices at the workplace. A staff manager protects the rights and ethics of workers, keeps important records of workers and supervises their performance. However, the duties and responsibilities of a staff manager vary from one organization to the other.
Staff management falls into other subcategories, such as human resources management and line management. Human resources management mostly involves employment, retention and training. Line management involves the management of the chain of commands within the hierarchy system of the organization, headed by the chief executive officer.