An Illinois resident can report an outage to Ameren by visiting the outage center online through his computer or smartphone. He may also call Ameren's Illinois phone number to report an outage.
To report an outage online, the Illinois resident should visit the outage center and key in the phone number associated with his account. He should also key in his house number. If he is using his smartphone, he should visit the mobile site to report an outage. Illinois residents can call Ameren Illinois at 800-755-5000 to report an outage.
After reporting an outage, the resident can visit the outage center to check the status of his report. In case the outage is the result of a major storm or natural disaster, Ameren posts updates on the restoration process on its website.
A resident who has reported an outage can also request alerts on the status of his report on his mobile phone or through email. He must sign up for Ameren alerts and select Reported Outage Updates as one of his subscriptions to receive updates through mail. He can text SUB to 40401 and select Report Outage Updates from the list of options to receive outage alerts via text messages.