Housekeeping supervisors direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. They assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment.
Housekeeping supervisors handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. They maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services.
In hotels, they keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills.