Homesite Insurance generally does not receive good ratings or reviews, as of 2015, with reviewers on average giving it one star out of four, according to ConsumerAffairs. Reviewers gave Homesite Insurance 1.5 stars out of five on Yelp.
Common complaints of Homesite cited poor customer service and an inability to reach anyone in the company in order to file a claim or to receive an update on a claim, reports Yelp. There was one positive review on Yelp, stating the claim was handled quickly and professionally.
Many reviewers reported Homesite cancelled their service with little or no warning, or sent letters requiring homeowner's to either fix a problem or risk cancellation of their insurance, according to ConsumerAffairs. Other common complaints include high deductions for depreciation and other reasons, yearly increases in rates, and delays in receiving compensation. There was one positive review stating good customer service.