Does Home Depot Offer Customers a Way to Comment on Their Shopping Experiences?

Home Depot encourages customers to comment on their shopping experience by going to the "Feedback" section of the company website. Periodically, Home Depot takes a survey that is conducted by a national market research firm to gather information about customers' shopping experiences, according to Marketing and Planning Systems.

If customers have a problem or would like to make comments while shopping in a store, they are encouraged to talk to a manager, states Home Depot. If they would like to speak to someone while shopping online, they can use Live Chat to talk with a specialist. Home Depot is responsive to customer feedback and makes it easy for customers to offer their opinion.