Home Depot encourages customers to comment on their shopping experience by going to the "Feedback" section of the company website. Periodically, Home Depot takes a survey that is conducted by a national market research firm to gather information about customers' shopping experiences, according to Marketing and Planning Systems.
If customers have a problem or would like to make comments while shopping in a store, they are encouraged to talk to a manager, states Home Depot. If they would like to speak to someone while shopping online, they can use Live Chat to talk with a specialist. Home Depot is responsive to customer feedback and makes it easy for customers to offer their opinion.