Contact the U.S. Department of Education’s Federal Student Aid customer service line at 1-800-433-3243 or 319-337-5665, according to FAFSA.ED.gov. Agents at this number provide customer service for FAFSA, or Free Application for Student Aid, applicants. Hearing impaired callers can reach customer service by dialing 1-800-730-8913 from TTY devices.
Customer service is available Monday through Friday from 8 a.m. to 11 p.m., Saturday from 8 a.m. to 5 p.m., and Sunday from 12 p.m. to 6 p.m., Eastern Time, reports FAFSA.ED.gov. In addition, FAFSA customer service agents are available via live chat during these hours. Find the live chat link by navigating to FAFSA.ED.gov and clicking on the Help tab from the home page, the Contact Us link and then Live Help. Alternatively, send an email to FederalStudentAidCustomerService@ed.gov.