Virtual Call Center, RingCentral, TalkDesk, ActiveDemand and FluentCloud are five highly-rated call recording systems on Capterra.com. These software systems are generally praised for their customer service and ease of use, but a few nagging issues related to steep learning curves are associated with some of them.
Virtual Call Center, RingCentral and TalkDesk each have a rating of 4.5 out of 10 on Capterra, while ActiveDemand and FluentCloud both enjoy five-star ratings. These five represent the highest-rated call logging software packages on the site among products with at least four reviews.
Virtual Call Center is praised for its autodialing feature, customer service, simple layout, robust list of features and its enhancements to general productivity. However, some users find some of the service's advanced features are complicated or overwhelming, and multiple reports suggest its training materials are lacking.
RingCentral is extensively lauded for its quick, polite and effective customer support, although a small minority of users hold the opposite view and seem to have had bad experiences with the company's staff. A more common complaint is that the system, much like Virtual Call Center, has a slightly high learning curve.
Reviewers praise FluentCloud's low prices, and remark that it has an impressive quality-to-price ratio. Their customer service is lauded, as are the customization options within the software. Despite the lack of negative feedback, however, only four reviews appear for this product as of October 2015.