Mortgage companies rating the highest in consumer satisfaction include Quicken Loans and Citizens, while those rating the lowest in consumer satisfaction include Green Tree Servicing and Ocwen Loan Servicing, according to J.D. Power. This information was published in J.D. Power's 2015 U.S. Primary Mortgage Servicer Satisfaction Study.
Smaller, regional lenders often rate highest in some areas, according to Bankrate. Its website features state-by-state ratings of regional lenders based on numerous customer reviews. For example, Sebonic Financial is highly rated in California, Texas and other states mainly in the southwestern United States, with an average customer rating of 4.8 out of five possible stars based on more than 700 reviews.