What happens if telemarketers continue calling after being placed on national do not call registries?


Quick Answer

If telemarketers continue to call after a consumer registers his number with the national do-not-call list, he has a right to file a complaint with the Federal Trade Commission. While the FTC does not take action due to individual calls, multiple violations can lead to investigations and possible criminal charges.

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Full Answer

When a consumer registers a number, the FTC places it on the do-not-call list within 24 hours. Telemarketing companies have up to 31 days to remove the number from their calling lists. Political groups, charities and companies with which the customer has past business dealings are exempt from the prohibition on calling the number. The law allows companies with past business relationships to continue calling for up to 18 months from the last purchase, delivery or payment date unless the customer asks them not to call again. Companies that violate the request may be subject to fines ranging to $16,000.

The FTC allows registration of both landlines and cell phones on the list, and there is no deadline to register either type of phone. Consumers have the option of registering up to three numbers online or by phone. People with more than three phones must call again or enter a second online registration.

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