Availability of pickup service varies by Goodwill location but it is offered in many communities for large items, such as furniture. Smaller items may not qualify for pickup service. A donor can contact his local Goodwill for information on pickups. This contact information is available on the Goodwill website.
Goodwill serves individuals with disabilities and other barriers to employment. It offers education, training and job placement. Goodwill runs thrift stores in many communities and uses the revenue for its training and employment programs. Over 80 percent of Goodwill's revenues go directly into these programs. Goodwill Industries provides employment for some of the disadvantaged people who have been through its programs.