For an employee who has good people skills, state that she works well with clients and other team members. Alternatively, for someone who is under-performing, state that he does not manage customer expectations effectively.Continue Reading
Performance reviews should relate directly to the individual's stated responsibilities and goals. For example, if a team member is responsible for ensuring that customer feedback is addressed, write about his thoroughness. Similarly, if an employee is significantly involved in teamwork, write about her collaborative abilities.
Some other useful phrases are that the team member skilfully overcomes customer objections, has a warm rapport with customers, is the go-to person for a particular aspect of the job, and is an empathic and focused listener. Everything included in the performance review should be written to guide the employee toward future success in his job.Learn more about Business Communications