Good office skills can vary depending on who is asked but, overall, most businesses and schools will state that some of the most common skills are productivity, organization, keyboarding, computer skills, record keeping, spreadsheets and presentations. Many of the skills needed are ones that cannot be taught, like being friendly or able to work without being directly supervised.
Most office skills courses teach the basic skills that a person needs to be successful in an office or office administration. These cover not only the common skills, but also things like research, report writing and oral communication skills. Some schools also offer some psychology in their office skills courses.