As of 2015 ICMI.com rated UPMC Health Plan and Carbonite as some of the best call center companies. The website featured both companies as finalists in its 2015 Best Large Contact Center award. Each year ICMI chooses the best call centers from around the world to recognize and honor their achievements.Continue Reading
Carbonite is an online backup service available for both Windows and Mac computers. As of 2015 the company has several data centers in the United States at multiple locations, with offices also located in Germany. The service allows users to back up several items, such as music and documents. The company offers a home and business version of its product to its customers, with the business version allowing access to more computers. Carbonite has also received several other awards, such as Inc. Magazine’s 500 Fastest Growing Companies Award and a Silver Stevie Award for Contact Center of the Year in 2013.
UPMC Health Plan is considered one of the leading American health care providers. The company’s customer service center provides members with several benefits, such as finding nearby physicians and pharmacies. The company’s website claims its customer service team delivers fast personal service to answer questions on the first call. UPMC Health Plan is also recognized by J.D. Power for its customer service experience. The company also operates several hospital and clinical locations.Learn more about Customer Service