Academy Mortgage receives a good overall rating and good customer reviews on the Better Business Bureau website, along with a mostly positive review on BestCompany.com. Most customer reviews for Academy Mortgage state that the agents are friendly and easy to work with, are professional and knowledgeable about their business, and that the company provides great service with an admirable attention to detail, notes the Better Business Bureau.Continue Reading
The company receives an A+ based on length of time in operation, complaint volume and complaint resolution, states the Better Business Bureau. As of 2016, 18 of 21 reviewers on the Better Business Bureau website claim they had a positive experience with Academy Mortgage and would recommend the company. One customer notes that Academy Mortgage uses common sense and professional judgment, rather than simply calculating the numbers, when deciding whether or not to issue loans. Another happy customer states that the company’s communication is exceptional.
Academy Mortgage scores a 5.1 on BestCompany.com, scoring high on communication and loan options, but falling short in transparency. Favorable online reviews, a clear commitment to customer satisfaction and good educational resources are among Academy Mortgage’s positive attributes, states BestCompany.com. Negatives of the company concern a lack of transparency, and the review notes that the mortgages have unknown interest rates, closing costs and annual percentage rates.Learn more about Credit & Lending