Why Are There Full Service Gas Stations?


Quick Answer

The laws requiring full service gas stations in New Jersey and Oregon emphasize customer safety, accessibility, jobs and convenience. Full service customers willingly pay more for full service in these states because they avoid getting out in bad weather, hands that smell like gasoline and soiled clothes.

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Why Are There Full Service Gas Stations?
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Full Answer

The state laws requiring full service stations do so to limit concerns such as fires, customer falls or exposure to toxic fumes. Oregon's law specifically addresses the need to avoid discrimination against the elderly, disabled and others who find it difficult or impossible to pump gas or clean the windshield. These laws also seek to limit losses due to drive-offs, when customers pump and then leave without paying.

Where full service stations persist, proprietors and customers alike express a nostalgic attachment to the past. The local full service station is valued for more than convenience. Customers report that the neighborhood feel and friendships that develop are well-worth any extra expense.

In 2015, the call for change from full to self-service stations in Oregon and New Jersey is most often countered with a loss of jobs argument. A statutory change to allow self-service stations in rural parts of Oregon - where motorists stranded in the middle of the night have no option but to call the sheriff for help - is likely.

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