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What Forms of Customer Service Does PSE&G Provide?

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Quick Answer

Public Service Electric and Gas, or PSE&G, provides online customer service, telephone customer service and in-person customer service centers in cities throughout New Jersey, such as Bayonne, Camden, Elizabeth, Trenton and Jersey City.

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Some of the online services that PSE&G provides to customers include bill pay, viewing bills and payment plans. Creating a MyAccount also allows customers to receive alerts about outages, manage service appointments and create a landlord account. PSE&G also offers tutorials to help customers understand their bill.

PSE&G can stop, start or transfer service, perform upgrades, new installations and extend advance warning of possible outages to customers who rely upon life-sustaining equipment, such as a dialysis machine or a respirator.

PSE&G also assists customers with the conversion from oil to gas or helps a customer to determine if an existing gas supply is adequate. PSE&G partners with New Jersey's Clean Energy Program to provide rebates for high efficiency home heating systems.

For businesses, PSE&G offers online bill pay, paperless billing, new construction services, demolition services and a Solar Loan Program, which helps homeowners and business owners finance the installation of solar panels. PSE&G's customer service department guides each prospective loan applicant through the entire process, from application to repayment with Solar Renewable Energy Certificates.

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