A credit note, also called a credit memo, is formatted to first include the date, the billing and shipping information of the customer, the reason for the credit and internal information about the order and billing. Below this is a section that lists information about each invoice number, including the item, quantity, description of the item, price and total cost. Finally, a total amount of credit is placed at the end of this list.
A company may issue a credit note when a customer returns products or doesn't receive products that have been ordered. The company may either refund the money to the customer or send some replacement goods after the credit note has been completed.