Q:

What is formal and informal communication?

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Quick Answer

Formal communication is communication that takes place in a company in a vertical manner from management to employees or from employees to management, or it may be in a horizontal manner with workers at the same level. Informal communication occurs, when employees communicate with each other outside of the formal organizational communication structure put into place.

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Full Answer

Informal communication would include employees talking to each other around the water cooler. Formal communication could include managers getting together for a meeting or a human resources manager giving a presentation to employees. When people in companies communicate formally, there's usually some type of documentation, such as the minutes of a meeting, while this type of documentation is typically absent from informal communication.

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Related Questions

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    How do you write an internal communication plan?

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    What is horizontal communication?

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    Horizontal communication refers to the interaction among people within the same level of hierarchical structure in organizations. Horizontal communication includes the relay of information between and among individuals, units and departments that fall into the same level of experience and expertise. This is in contrast to vertical communication, which involves communication between individuals and groups at different levels within companies.

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    What are environmental barriers in communication?

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    There are several environmental barriers in communication including external noise, time, physical distance, space, climate and place. There are also non-environmental barriers, such as focusing on the next response, feeling unwell physically or emotionally, generalizing, having a negative focus and not truly listening to the speaker, according to the University of Waterloo.

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