Visit the bank's website and click the ATMs & Locations link at the top of the page. Search for nearby locations using your city and state or ZIP code. Alternatively, you can contact the bank at 1-888-FCDIRECT for general customer support.
Customer service is available from 7 a.m. to 11 p.m. Eastern time, seven days a week. Business account holders can reach support at 1-866-FCB-4BIZ. The bank has over 560 individual locations nationwide. A customer can also request a call or send an email to support. First Citizens Bank offers online banking to check your balance and transactions or to access other services.