Q:

How do you file insurance complaints?

A:

Quick Answer

To file insurance complaints, go to the National Association of Insurance Commissioners website and fill out and submit the complaint form for the relevant state online. Otherwise, send the filled-out complaint form via mail or fax.

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Full Answer

On the NAIC website, click on the appropriate state to directly go to the online filing site for that state. Every state has its own insurance complaint form, but the information required is quite similar. Some details that need to be given include the name of the insurance company and the insurance agent, the type of insurance taken, policy information and detailed complaint description. Consent for releasing insurance information is also asked for in the form.

The complaint form given on this site can be filled directly. In this case, the submitted form goes directly to the state department concerned, which then handles the issue. Alternatively, providing a printout of the form completed in a black pen is acceptable if any relevant supporting papers are also included. Fax or mail the form and the papers to the contact details given on the NAIC website.

If an open records law exists in the state, black-out confidential details such as the Social Security number on the attached documents. This prevents the information from becoming a public record after file closure.

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