The first step to filing a complaint with Carolina Carports is to contact the company directly, which can be done in writing, on the phone or through the company's email form on its website. If the request isn't dealt with, customers can file a report through the Better Business Bureau (BBB) or other online dispute resolution service, suggests the BBB.
Follow this process to file a complaint with Carolina Carports.
- Contact Carolina Carports
- File a complaint through an online dispute resolution service
Send a detailed complaint letter to the company at 187 Cardinal Ridge Lane, Dobson, NC 27017 or call the company to speak to customer service at (800) 670-4262. To file the complaint online, visit the Carolina Carports website and click the "Contact Us" link. There is a contact form to enter personal information, a subject, location and detailed message about the complaint. Whichever contact method is used, have records of all communication with the company, including names of people on the phone and copies of emails, warns the BBB.
If Carolina Carports hasn't tried to provide a suitable resolution, then PeopleClaim and the Better Business Bureau's website let users sign up and submit complaints. After filing the complaint, wait for the resolution company to deal with the business and try to obtain a resolution. Expect to be contacted after this takes place.