Complaints may usually be filed against a construction company through the Department of Consumer Affairs, Department of Commerce or similar entity of the state in which the company is based. These organizations oversee the state licensing board for construction companies, and the board investigates complaints lodged against members.
Most states allow complaints to be filed against both licensed and unlicensed construction companies. It is generally possible to file a complaint online, but a signed supplementary form must also be submitted to complete the complaint. Complaints are kept on file by the licensing board and made public for customers to search. Users can see the complaint that was filed and the outcome as the licensing board decided.