How Do You File a Complaint Against a Company With the Better Business Bureau?


Quick Answer

Fle a complaint against a company with the Better Business Bureau by going to the official website of the BBB and utilizing their online complaint filing system. The Better Business Bureau does not handle certain types of complaints, including matters that have already been litigated or arbitrated.

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Full Answer

When you begin a complaint online, the form asks you to identify the type of product or service for which you are filing a complaint. The choices given on the form are cell phones, vehicles, a business product or service other than a cell phone or vehicle, business advertising, charity or a business' privacy policy or practices. From there, the form asks you for more specific information regarding the complaint and the company you're filing against. The form also asks for your contact information. The BBB does reserve the right to reject complaint filings that use foul language. All information submitted is sent on to the business for response.

The Better Business Bureau does not handle employee and employer disputes, discrimination claims, complaints against a person not engaged in a business, or issues that challenge state, local or federal law. They also do not handle complaints against government entities or matters that are not related to marketplace issues.

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