How do you file a Better Business Bureau complaint?


Quick Answer

To file a Better Business Bureau complaint, go to the Bureau's website, and enter your ZIP code to open your region's website with information about your local office. Read through the acceptance policies to make sure your complaint is eligible for resolution through the Bureau. Fill out the online form after you select the company you wish to file against.

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Full Answer

After you agree to the acceptance policies, wait for a series of questions to appear to help narrow down the type of complaint you wish to file. Answer all of the questions as honestly and accurately as possible. The type of complaint you file determines the office that handles the complaint.

Search for the company you wish to file against using the online database on the website. There may be several listings with the same business name, so cross-check the address and phone number to ensure you select the right business. When filling out the form, give specific information about your complaint. Use dates, employee names and details about your experience. Include the means by which you hope to resolve the situation. Afterwards, wait for an email to arrive containing a time frame for resolving the complaint and contact information for any further questions.

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