A Progressive customer begins the filing process for automotive insurance claims by logging into his online account or by phoning toll-free, states Progressive. Questions for online claims include the claim type (accident, glass damage, fire, crime, weather, etc.) and incident details, such as date, location, vehicles and involved parties.
A claims representative generally contacts the individual within a day of his initial report, according to Progressive. The representative helps to schedule an inspection of the customer's vehicle, allowing him to attain an estimate of the repair costs. A customer has the option of using Progressive Service Centers in some regions as well as both third-party repair shops in the company's network and independent technicians, with those in the company's network providing warranties on all repairs as well as priority servicing. A customer can also request a rental car from his claims representative if covered under his plan.
Throughout the process, the customer can review his claim status online, including information about payment histories and initial estimates. The website provides updates during the repair process to reflect any additional damage and associated payouts, according to the company site. A customer also has access to internal chat and email features on the Progressive website when logged into his account, allowing him to ask policy questions and communicate with claims representatives.